What are the rules for water companies

The Water Industry Act 1991 is the piece of legislation that tells water companies what they can and cannot do. This piece of legislation gives power to water companies to prioritise supplies to domestic properties, over non-domestic purposes.  

New connections from non-domestic properties to water utility networks can even be denied by water companies.

When considering new connections, water companies must undertake an assessment to investigate the impact on current and future supply availability for domestic properties. Water companies can also refuse new connections where it would cost them large sums of money to upgrade their infrastructure to provide a supply.

So, in essence, water supplies for businesses are not guaranteed and that is why improving water efficiency and having more autonomy over water supplies is important for a business’s future development plans.

What is the lesson for the rest of England?

The Essex and Suffolk issue, as well as the introduction of Water Neutrality in Horsham should serve as a warning to us all. These are two stories of where development and growth have been halted due to a lack of water, and we can use these examples to prevent the same situation from happening in other areas of the country.

It’s not just the responsibility of the water company to protect water supplies, it is everyone’s responsibility, at home and at work. The message especially applies to businesses who are looking to grow their operations in the coming years.

Growing sustainably does not just mean focusing on carbon and energy reduction but should focus on improving water efficiency too!

  A StormStation loaded onto the back of a lorry

Water Reuse

One of the ways to improve water efficiency is water reuse.

The benefits of water reuse are wide-ranging. Rainwater harvesting and greywater recycling systems can improve water efficiency by up to 75%. For businesses, this means greater certainty over supplies, reduced water bills, and improved sustainability credentials.

It is also in the best interests of water companies for as many sites as possible as to be recycling water as there is the added benefit of reduced water runoff into their utility network, reducing the likelihood of combined sewer overflows (CSOs).

It is also considered best-practice to ensure that rainwater harvesting and greywater recycling technologies are considered during the design stage of a building, enabling water savings to be maximised. However, if your property is already operational, retrofitting a rainwater harvesting system can be investigated.

If you would like to find out more about water reuse, you can view our solutions here.

Constructionline Gold Member CHAS Accredited UK Rainwater Harvesting Association Member Safecontractor Approved Waterwise Affiliate UK Business Awards Winner 2022